[Usyd-research-announce] NHMRC Research Help Centre (RHC)

[Research Grants]

On Monday 12 July 2010, the NHMRC officially launched the Research Help
Centre (RHC)

 

This new facility replaces Grantnet Help and will provide a more
responsive 'one stop shop' for you, which will deliver:

*          advice on how to use the NHMRC's Research Grants Management
System (RGMS)

*          information about peer review policies and guidelines

*          support for researchers and institutions applying for
research funding

*          access to information on research funding opportunities.

 

The NHMRC is committed to providing a service that will give you the
right direction first time, every time. The RHC will support you in
using our systems and services. The NHMRC is available to teach you
about RGMS and guide you to other information about applying for funding
or managing grants.

 

As part of our review of our assistance services, they will also develop
a Research Help Centre Webpage. This will ensure that you are informed
of any changes to ongoing operations in RGMS and the grants processes in
a timely manner.

 

Contacting the Research Help Centre:

You can call the RHC on:

1800 500 983

or email at help at nhmrc.gov.au .

 

To provide transitional support, emails sent to grant.help at nhmrc.gov.au
will be automatically re-directed to the new mailbox to capture
inquiries. The RHC will normally operate from 9.00am - 5.00pm AEST
Monday to Friday. During periods of high demand, we will extend the
operating hours as required.

 

Frequently Asked Questions:

 

What if I send an email to the 'old' email address
'GrantNet.Help at nhmrc.gov.au'?

All emails sent to GrantNet.Help at nhmrc.gov.au will be automatically
redirected to the

Research Help Centre for action.

 

What if I find references to GrantNet Help on documentation or within
RGMS?

References to GrantNet Help will be progressively updated. Regardless,
even if the

contact details for GrantNet Help are used, the call or email will still
reach the new

Research Help Centre for action.

 

How can I update my contact details?

This message has been sent to the email addresses of all RAO accounts
currently

registered in RGMS as at 6 July 2010. If you would like to change or
update this address,

please log in to RGMS with the username and password for your RAO
account, and use

the 'Change My Account Details' link on the RGMS Welcome Page.

 

How can I refer to this information at a later date?

This message and future RGMS mail-out information will progressively be
stored within

RGMS for your reference. If you wish to view the back-catalogue of these
messages,

please log into RGMS, click 'Knowledge Store', 'Public', 'Email
Broadcast History'.

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